We work constantly to improve our services. Our Service Charter outlines what services we provide, what you can expect from us and how you can assist us with improvements.
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| The Service Charter tells you about: |
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Our Commitment to You
Sydney Migration International, a Registered Migration Agency, are committed to:
- Supporting you in achieving your personal migration and/or relocation goal(s)
- Supporting you and working with you for as long as it takes
- Providing a professional, dedicated and friendly service
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How you can help us to help you
We recognise that you as our client have rights and responsibilities. |
| As our client you have the right to: |
- Fair, easy and equal access to us during opening hours
- Prompt information regarding the preparation of your visa application at any time
- Prompt information regarding the progress of your visa application
- Be treated with respect
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| As our client your responsibilities include: |
- Giving us honest and truthful information about you, your family members, your circumstances and any information we provide to the Department of Immigration and Citizenship on your behalf
- Being honest and fair in your expectations
- Telling us what you did and didn´t like in a respectful, timely manner
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Our Price Guarantee
In addition to our Free Online Visa Assessment we offer an initial consultation via phone. After we have received all necessary information we can determine your visa options. We will also evaluate costs and a realistic time frame so that you can plan ahead. Should you decide to continue using our services, we guarantee that our professional fee remains fixed in accordance with our agreement. We call this our Price Guarantee. We will work with you for as long as it takes. |
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Your Money – Our Ethics
At Sydney Migration International we are proud to offer arguably the fairest and most transparent pricing structures in the market. We know and understand from our own personal experiences that you want to deal with a company that gives you the confidence to successfully achieve your personal migration goal and the trust that your money is well spent.
To safeguard your money we operate two separate bank accounts. Your money will be directly deposited into our Clients’ account. By law we are only entitled to transfer money from this account into our Operational Account after we provided our services and our fees are due. In case of any dispute we are required to demonstrate that we acted in accordance with the above policy. |
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No Visa – No Fees Guarantee
It is our business philosophy that we will not proceed nor request further payments from you after the initial consultation if we believe that your visa application is going to be unsuccessful. We will not make misleading claims as to the likely success of your application. We call this our No Visa – No Fee Guarantee. |
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| Our Service Standards |
| If you choose us, we will |
- not make misleading claims as to the likely success of your application
- provide staff to assist you who are knowledgeable and enthusiastic
- respond to you as soon as possible
- inform you as to the progress of the preparation of your visa application
- be available between 9 am and 5:30 pm (Australian Eastern Standard Time) each local business day if you telephone us or email
- keep all your information and data confidential
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| What you can expect from us |
| You can expect us to |
- know current relevant changes in law
- operate a Clients´ Account in which your money stays safeguarded
- adhere to the Code of Conduct provided by the Migration Agents Registration Authority (MARA)
- advise you on the range of visa possibilities open to you depending on your personal circumstances
- advise on the visa that may best suit you and your personal circumstances
- identify the documents you will need to submit with your visa application
- help you complete the application form or do it for you
- certify copies of your original documents needed for the visa application
- submit relevant applications for you
- communicate with relevant authorities on your behalf
- arrange for your professional skills to be recognized in Australia
- arrange for compulsory health examinations
- arrange for mandatory English language tests (IELTS or other)
- assist with applying for character certifications, if applicable
- provide Expatriate Services
- arrange pet relocation services and quarantine care, if required
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| How you can provide a compliment or make a complaint |
You can provide a compliment or make a complaint or suggestions about any aspects of our services by:
emailing to feedback@sydney-migration.com.au
or
writing to: Sydney Migration International
The Manager
PO Box 1891
Dee Why, NSW, 2099
Australia
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| We will deal with your enquiry quickly and effectively; we will investigate thoroughly and where appropriate reply within 14 days. |
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